Help, when you need a human.
Pick the channel that fits, or check the IntellencyInspector iOS FAQ below. We answer fastest when you give us the claim number and a short description of what went wrong.
How to reach us.
IntellencyInspector iOS app, IntellencyManage web admin, sign-in trouble, pairing codes, push notifications.
support@intellency.comWhat to expect.
Frequently asked.
How do I pair the iOS app with my company?
Open IntellencyInspector and tap the 8-digit pairing code field. Your company admin can issue a code from the IntellencyManage web admin. Once paired, sign in with your inspector email and password.
Why doesn't my photo upload show up immediately?
Uploads run in the background via iOS's URLSession daemon and continue even if you close the app. If you're on a weak connection, the upload queues and resumes when service returns. Pending uploads appear with a spinner in the photos tab.
Can I close the app while uploads are in progress?
Yes. iOS's background URL session continues the transfer after the app is suspended or force-quit. The app re-syncs the upload status the next time you open it.
How do I share inspection photos with a homeowner or adjuster?
On any claim with the Share Live Photos button, tap it to generate a QR code and a 6-digit one-time passcode. The recipient scans the QR (or visits the link manually and enters the code) and sees your photos in their browser — no app install required. The link is gated by your company's share policy.
What happens to my data when I switch companies?
Each install is paired with exactly one tenant Firebase project at a time. When you switch companies, the local pairing is cleared and the app re-connects to the new tenant's data silo. No data is shared between tenants.
Why does the app ask for location and camera access?
Location is used to calculate drive times between your claim stops and to set your home base for daily routing. Camera is used to capture inspection photos. Both can be revoked from iOS Settings; the app degrades gracefully but loses those features.
A guided inspection step is showing the wrong picker — what now?
Each script step references an `optionsGroup` (eaveOptions, layerOptions, etc.) that picks the post-capture form. If you see the generic Hail/Mechanical/Clean buttons unexpectedly, your script likely uses an `optionsGroup` value the app doesn't recognize. Email support with the claim number and we'll add the dispatch.
My push notification opened the wrong screen.
Push notifications route based on the notification's `intmanageKind` field. Claim assignments go to the acceptance screen; billing rejections to the Rejected tab; paychecks to the Pay tab. If your notification opened the wrong place, please forward the notification (long-press → Share) to support.
Delete your account.
You can delete your inspector account and the personal data tied to it at any time. We confirm by email and complete deletion within 30 days.
- In the app: open IntellencyInspector → Settings → Account → Delete Account, then confirm. This removes your sign-in credentials, name, email, device pairing, and personal settings.
- By email: write to privacy@intellency.com from your account email with the subject "Delete my account." We verify ownership and process it on the same timeline.
Inspection photos, documents, and claim records you created for your employer belong to that company's tenant account — Intellency is the data processor, your employer is the controller. Deleting your personal account does not remove that tenant-owned data; to request its removal, contact your organization's administrator. See the Privacy Policy for full detail.
System & device.
- IntellencyInspector iOS: iPhone or iPad running iOS 16 or later.
- IntellencyManage web admin: latest Chrome, Safari, Firefox, or Edge. Passkey-capable browser recommended.
- Network: any cellular or Wi-Fi connection. Background uploads resume automatically when service returns.
- Account: an active IntellencyManage subscription and an inspector account paired to your device.